Managed Services

CDI provides 24x7x365 protection of enterprise data networks worldwide using highly trained security analysts. Our corporate Network Operations Center, located in Round Rock Texas, is staffed to provide direct and indirect support of your critical applications and networks when threats materialize.

Our managed services are broken down into 5 different areas as outlined below:

1. Managed Servers and Workstations

• Installation
• Configuration
• Test
• OS and Application Patch Management
• System Maintenance

2. Perform Backup/Recovery Operations

• Maintain Backups and schedules
• System Restoration

3. Manage Networks (Routers, switches, concentrators, IDS, Firewalls, etc.)

• Patch Support for network devices
• Maintaining configuration of devices
• System Restoration
• Maintain VPN
• Maintain Firewall

4. Customer Support and Monitoring of Network and Critical Servers

• Populate and Maintain User Accounts
• Maintain Customer Support Web Site and Phone number.
• Troubleshoot reported Customer Issues
• Monitor Network and Servers
• Reporting of monthly activities and statistics

5. On-Call Support

• On-site support to perform a variety of services (consulting, Network, Security, etc.)

Specializing in Information Technology Security, Certification, and Accreditation efforts based on Department of Defense Standards. CyberDefenses has a proven track record in Information Assurance initiatives supporting Homeland Security and Critical Infrastructure Protection.